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This is the Privacy Policy of Lighthouse Guide Pty Ltd trading as Care Pathways WA  ABN 81 646 908 778 on the management of personal information.

Care Pathways WA respects the privacy of your personal information.

Personal information, as defined by the Privacy Act 1988, means information or an opinion about an identified individual (you) or an individual who is reasonably identifiable.

We appreciate that as a customer you trust us with your personal information and we are committed to safeguarding your privacy. Please read this policy carefully before using this website. No personal information is collected if you are simply browsing the website.

The internet is an ever-evolving medium, and that means we’ll need to change this page from time to time to keep up with new developments. To make sure you’re doing the same, we encourage you to return here regularly to check for any updates.

By using our website, you:
(a) consent to the creation and maintenance of a database record about you;
(b) understand that we may use cookies on your browser; and
(c) agree that your continued use of our website means you agree with any changes to this privacy policy.

1. Your Privacy is important to us

We are committed to safeguarding the privacy of our customers. We appreciate that as our customer, you trust us with your personal information. In handling your personal information, we are bound by the Australian Privacy Principles in the Privacy Act 1988 and, where applicable, the policies and codes of industry groups to which we belong.

This policy explains our general practices in handling personal information. If you need further information, have questions about our privacy practices or wish to gain access to your personal information, please contact us.

2. Collecting your personal information

The main purpose for collecting your personal information is to facilitate your use of our services. If you do not provide us with your personal information, we may not be able to provide the service you have requested. The personal information collected may be used or disclosed for a secondary purpose related to the above purpose, but only if you would reasonably expect us to use or disclose the information for this secondary purpose. However, for sensitive information, the secondary purpose must be directly related to the purposes above.

If we request personal information about you, and you do not provide it, we may not be able to provide the services requested. The details of exactly what types of personal information we collect can be found on the forms we ask you to complete and in the questions we ask, for example, your e-mail address, name, address, date of birth and gender.

3. Cookies

Nope, not biscuits. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. We use cookies to make your use of our website and services as convenient as possible. Cookies do not personally identify you, although they do identify your browser. Cookies are useful to estimate the number of customers and determine overall traffic patterns through our website. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our services.

4. Disclosing your personal information

We will disclose your personal information to third parties with your consent. It may be necessary for our information technology service provider to access your personal information for technology servicing purposes.

5. Accessing and amending personal information

You can request access to your personal information by contacting us. If accessing your personal information will take an extended period of time, we will inform you of any likely delay.

The Privacy Act, Australian Privacy Principles, outline circumstances under which we may not agree to allow you access to some or all of your personal information. In such cases, we will give you a reason for our decision.

We may charge for the cost of providing access to your personal information.

From time to time your personal information may change. It is important that you inform us of changes to your details as and when they occur.

6. Security

We will take reasonable steps to protect any personal information we hold about you from misuse, loss or unauthorised access, modification or disclosure. We have information security measures in place for all our records which aim to minimise the risk of unauthorised access to your personal information.

You need to be aware that no transmission of data over the internet is guarantee as wholly secure and that any information you provide to us through the internet, including via email, is at your own risk. If you have concerns about the security of the contents of an e-mail then you should contact us by other means.

7. If you're unhappy

We hope you’re not, but if you believe any of our services breach the Australian Privacy Principles, please contact us. We will respond to your complaint as soon as possible.